I suppose I could list the shitstorms of perdition which have attended my upgrading from Dragon 3 to 4, but I don't know if the internet is big enough to contain them.
Lets just say I'm getting to know all of the customer service representatives at Nuance's Third World Call Centres very, very well indeed.
My advice, for now, stay the hell away from this product.
Oh, what the fuck.
• They charged me double for the download.
• The software registration is borked.
• Following the instructions to fix the software registration totally bricks the program which crashes before loading.
• And the final insult? The automated online 'customer service' system prompted me to change my password, and now won't recognise the new password.
I've uninstalled every file I can find. Trashed and deleted the preferences. Run disk repair four times. Redownloaded the program. All to no avail.
I think, as annoying as this would be anyway, it's having been double-charged that adds that certain exquisite frisson of butthurt to the whole experience.
Turns out this is a 'known issue'. A thousand code monkeys are hammering away at a thousand keyboards in the basement of Nuance to fix it.
Oh, and their server has crashed.
So for now my advice remains DO NOT BUY.